Video Surveys for International and Domestic Moves

When planning an international or domestic move, a pre-move survey is an important part of the preparation process. It helps establish the volume of belongings to be transported, the packing requirements and the logistical arrangements needed for the move. The information gathered during the survey provides the basis for preparing an accurate quotation and planning the move.

A survey can be carried out in person or by video call. A video survey allows a moving consultant to assess the items to be transported and the property's characteristics remotely.

How Does a Video Survey Work?

A video survey takes place via a video call at a pre-arranged time. The process typically involves the following steps:

Scheduling: An appointment is agreed upon at a convenient time.
Technical preparation: The customer receives instructions on the application or video-calling solution used for the survey.
Virtual walk-through: The customer uses their camera to show the rooms, furniture, boxes and other belongings to be moved.
Information gathering: The moving consultant asks questions and records relevant details about the shipment volume, packing requirements, loading arrangements and other circumstances affecting the move.
Documentation of the survey: The system we use allows the video recording to be reviewed later. The customer is informed in advance that the survey will be recorded, and their written consent is obtained beforehand. The recording can help verify the information gathered during the survey and support the planning of the move.

What Information Is Collected During a Video Survey?

The survey covers the main details relevant to organising the move, including:

The quantity and estimated volume of furniture, boxes and other belongings.
Items requiring special packing or handling.
Whether furniture needs to be dismantled and reassembled.
The planned packing arrangements.
Access to the property and loading conditions.
The availability and dimensions of lifts, staircases and parking facilities.
Whether an external furniture lift or other specialist equipment may be required.
Any temporary storage requirements.

This information helps establish the estimated shipment volume, identify the resources required and plan the logistics of the move.

When Is a Video Survey Suitable?

A video survey can be particularly useful when the customer is already living abroad, an in-person visit is difficult to arrange, or remote coordination is more practical during the planning stage.

However, its suitability depends on the complexity of the move, the items being transported and whether all the necessary information can be assessed during the video call.

When Might an On-Site Survey Be More Appropriate?

In some circumstances, a physical survey may provide a more detailed understanding of the move. This may be the case when:

The property is large and contains many rooms or belongings.
The shipment includes valuable, fragile or specialist items, such as artwork or musical instruments.
The move involves complex packing, loading or furniture assembly requirements.
Access to the property or the loading arrangements require particular attention.

The appropriate survey method depends on the nature of the move and the information needed to plan it properly.

The Role of the Survey in Planning a Move

Both video and on-site surveys serve the same purpose: to establish the relevant details of the move before the work is organised.

The information gathered helps determine the packing arrangements, loading requirements, transport method and any additional services needed. It also provides the basis for preparing an accurate quotation that reflects the actual requirements of the move.